T&Cs/FAQs

Please spend a few minutes to read the following information. By purchasing our items, you are agreeing to the following.

Ordering 
We work on a first-come-first-serve basis.
Orders are ONLY taken through our ordering form. Email orders will not be entertained.
Please fill up the ordering form only if you are 101% sure that you want to purchase the item(s).
Do note that an enquiry will NOT be considered as a confirmed order.
An invoice will be sent regarding confirmation and payment instructions between 24hrs from the start of the collection launch.
Upon receiving the invoice, any cancellation of orders regardless of reason(s) will result in you being blacklisted.
If you do not receive an invoice from us within 24hrs, it means that the item(s) that you ordered is/are sold out. You will be placed under the Waiting List should any purchases fall through and will be informed if there is a backorder.

Payment
All payments must be made within 24hrs of receiving invoice. If payment is not received within 24hrs, you will be blacklisted.
All prices of items displayed exclude postage fees.
Mailing listees will receive free normal mail on us!
For normal postage, please add $1.50 to prices stated.
For every additional item, an additional S$0.50 will be charged.
For 3 items and above: free normal mail.
For Certificate of Posting, please add S$0.30 to normal mail.
For registered postage, please add $2.25 on top of normal mailing fee to prices stated. 

*Verification will be done to check if you are in our mailing list before an invoice is sent out. Normal mail will be charged unless otherwise stated; respective mailing charges apply.

Types of payment accepted:
POSB/DBS ibanking or ATM transfer or interbank transfers.
ibanking:
We will require your ibank nickname, transaction number and transaction date and time.
ATM transfer:
Please email us a clear snap shot of your transaction receipt from the ATM to us, as a proof of transfer to our account.
Once your payment has been verified, we will send you a confirmation email.

Delivery
Kindly note that we will NOT be responsible for any loss of delivery items once they are mailed out.
We highly recommend opting for registered mail for added assurance as it comes with a tracking number. In an unfortunate case where your items get lost in the mailing process, you will be able to track it.
The estimated delivery time is 4-7 working days.
An email will be sent out when we have mailed your items out for delivery.

Exchange/Return
Exchange/Return will only be considered on a case-by-case basis.
Exchange/Return will only be allowed if there are:

  1. Defects of item(s)
  2. Incorrect delivery of item(s)
We provide a 7-day grace period (once your order has been mailed out) for you to inform us about either of the two conditions mentioned above. If there is a defect, please take a clear photo and send an email to us. All items to be returned or exchanged must be in mint condition, with all tags, labels and original packaging intact.
We reserve the right to reject any returns or exchanges if the item(s) do not meet our strict standards.
Kindly note that all shipping charges for returns and exchanges will NOT be accounted by us and we are not responsible for any packages lost in transit.
In the event that the item is no longer available, refunds will be made in the form of store credits equivalent to your returned amount (excludes postage).
Please note that your store credits will expire in 3 months from the date of issue.
Kindly allow us two working days to process the exchange/return.

Fabric Brew reserves the right to amend the above T&Cs without prior notice.

FAQs

What are your working hours?
Our working days are Monday – Friday and Sunday. We are off on Saturdays and Public Holidays.

How long do you take to respond to enquiries/emails?
Do give us 24hrs to reply emails or enquiries, though we’ll try to reply them ASAP!

How do I place an order?
You can either submit an order form here, or locate the order from at the end of each collection. We will send you an invoice at the email address you provided for in the order form.

I have a discount/promo code. How do it use it?
In the order form, you will be given an option to enter your discount/promo code. The discount will be reflected in the invoice.

If you have any queries that have not been addressed, feel free to contact us(: